Meet the Team
Our experienced IT professionals are dedicated to providing exceptional service and support to businesses across Rotorua and the Bay of Plenty
Directors
Steve Kitchener
Managing Director
Steve leads Advanced IT's strategic direction and business operations, drawing from over 20 years of IT industry experience. As the primary shareholder, he oversees company growth, client relationships, and ensures the delivery of exceptional IT solutions across Rotorua and the Bay of Plenty.
Jeremy Hill
Technical Director
Jeremy oversees Advanced IT's technical strategy and innovation, leading our engineering teams and technology implementations. With over 15 years in IT, he drives our technical vision, manages complex client projects, and ensures our solutions remain cutting-edge and aligned with industry best practices.
Management
Serena Kitchener
Service Delivery Manager
Serena oversees service delivery and ensures our clients receive exceptional support and solutions. She coordinates our technical teams, manages client relationships, and handles finance and invoicing to ensure smooth project delivery and ongoing support services.
Administration
Janine Hill
Accounts Administration
Janine manages all financial and administrative aspects of the business, ensuring smooth operations and accurate financial management for our clients and internal processes.
Niah Kitchener
Receptionist
Niah is the friendly first point of contact for our clients, managing incoming calls, scheduling appointments, and providing excellent customer service to ensure all client inquiries are handled promptly and professionally.
Technical Team
Samuel Pauli
Service Desk Technician
Sam brings over 5 years of industry experience and holds multiple fundamental Microsoft certifications. He provides first-line support and technical assistance, expertly handling everyday IT needs including troubleshooting, user support, and system maintenance.
Jashan Bajwa
Senior Systems Engineer
Jashan has been part of the team since early 2020 with years of experience managing large and complex in-house IT infrastructure. He excels at project management and integration across diverse business environments.
Jesse Izzillo
System Support Engineer
Jesse has been with Advanced IT for over 4 years as a well-rounded technician with comprehensive knowledge of computer systems. He holds a bachelor's degree in networking and hardware and is actively expanding his expertise in cybersecurity.
Heremia White
System Support Engineer
Heremia brings valuable systems support and technical assistance with IT industry experience since 2020. He is enthusiastic about expanding his knowledge in networking and Microsoft Azure, always ready to assist with computer needs and technical challenges.
Alaric Joseph
System Support Engineer
Alaric provides comprehensive systems support and technical assistance to ensure seamless operations. His expertise in troubleshooting and system optimization helps maintain reliable IT environments for our clients.
Harry Kitchener
Service Desk Technician
Harry is a new addition to our team, bringing specialized experience in alarm systems, structured cabling, and CCTV installations. He provides professional front-line technical support and excellent customer service.
Paul Groves
Senior Systems Engineer
Paul is our newest Senior Systems Engineer, bringing expertise in infrastructure, fibre installations, and layer 1 technologies. He specializes in complex infrastructure design and ensures robust, scalable systems for our clients.
Ready to Work With Us?
Get in touch to discuss how our team can help optimize your IT infrastructure